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Feedback & Complaints

Your feedback helps us improve. Whether it’s a compliment, a suggestion or a complaint, we want to hear it, and we’ll handle it fairly, confidentially and promptly. Making a complaint will never affect the quality of your care.

How to Give Feedback to Us

Call (03) 8524 7699
Email info@konexcare.com.au
Speak to your care coordinator or any member of our team
Use the feedback form below

What Happens Next

We’ll acknowledge your feedback within, look into it, and let you know the outcome. You can have a family member, friend or advocate help you at any time.

External Complaints

If you’re not satisfied with how we’ve handled your complaint, you can contact:

NDIS Quality and Safeguards Commission: 1800 035 544, ndiscommission.gov.au
Aged Care Quality and Safety Commission: 1800 951 822, agedcarequality.gov.au
Older Persons Advocacy Network (OPAN): 1800 700 600, opan.org.au